Customer Support

Your satisfaction and success are our top priorities

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Technical Support

Reliable, high-quality support for your business – tailored to your needs

Our mission is to drive your success, and this can only happen when your services, products and solutions are working for you. We provide on-going support to keep you operational, including technical training, troubleshooting and product maintenance.

Quality management system BS EN ISO 9001:2008 registered.

We carry out electrical calibrations for a wide range of customers, using our in-depth expertise to provide cost effective and technically appropriate calibrations for all instruments, including:

  • Up to 10G electrical and optical testers
  • STM0-STM64, PDH, SDH, Sonet, FDDI, Jitter
  • Datacoms V24, X21, RS 449, V35, RS530
  • T1, E1, DS3, Ethernet optical and electrical, ISDN
  • CATV/cable modem test sets
  • CATV/QAM spectrum analysers
  • And more…

Red Helix calibration provides a reliable service and a fast turnaround.

Using our state-of-the-art ISO accredited calibration laboratory, in-house calibration is completed within five to seven working days, with a two-day premium service available on request. Our specialist capabilities allow us to calibrate a wide range of data-communication test and measurement equipment for a large variety of different customers.

All our calibration certificates are traceable to national standards, via certificates held for all our calibration instruments. Our centralised computer system allows us to store calibration data indefinitely, and quickly locate previous calibration results.

Our calibration services include instrument cleaning and PAT testing as standard.

Calibration certificates and results are sent with the goods, as well as stored digitally, so they can be easily replaced if needed.

Red Helix operates a quality management system audited to ISO 9001:2008 certificate number: FS11766.

WEEE Producer Registration Number: WEE/CK0080UV.

Our experienced technicians and repair centre staff know how important it is for your business to be operational fast – so we’ll do everything we can to minimise repair turnaround times.

For non-warranty repairs, we offer a simple fixed cost repair price, giving you peace of mind that there won’t be any ‘additional costs’ added on to your bill. We offer a no obligation inspection of your equipment, which is free of charge if you choose to have your unit repaired – if not we will only charge you for the evaluation and return carriage fee.

Our services include:

  • Preventative maintenance checks
  • Non-warranty or support repairs
  • In-warranty and support repairs
  • Firmware or software upgrades
  • Operating system installs/reloads

We can also provide service, support and calibration for Deviser Instruments and Sunrise Telecom test & measurement products. If you would like to discuss your hardware repair and maintenance needs with one our expert technicians, please contact us.

If you need to register for your warranty, contact us using the form below (including your support reference number) and we’ll be happy to help.

If you need support, use the contact form below to raise a ticket.

We’ll contact you within one to eight business hours – subject to your specific SLA.

If you have a technical question, let us know using the form below.

We will respond within two working days of receiving your query.

Please include:

  • The name of your equipment
  • The serial number
  • The details of your technical question

We can help you maintain competitive advantage

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