About Red Helix Technology Solutions
The performance and reliability of your infrastructure and applications is critical to the success of your organisation.
With increasing demands on network capacity and performance, it’s essential to have a partner you can trust to help you monitor, secure, and optimise your digital world.
We approach this in a variety of ways to suit the needs of our clients, from Network Operators and Government Departments, to Broadcasters, Police Forces, Defence Contractors, and Enterprises large and small.
Total solutions provider & trusted advisor
As an independent company (previously called Phoenix Datacom) helping clients to solve their technical challenges since 1984, we have up to date access to market information and solutions on the latest network, monitoring, test, and security technologies.
By the time you hear about a new technology, the chances are we have already tested it, found its true performance envelope, and fully understood how it can provide maximum value to your company.
We also have relationships with best of breed solution vendors from across the world, as well as UK-based distributors. If there is something you need that is not in our portfolio, we can probably source it for you – especially valuable if you’re looking to rationalise your qualified supplier list.
Please call your Red Helix Account Director or contact us here to discuss your needs.
Strategic partners
We’re highly selective when inviting vendors to join our elite partner ecosystem.
In addition to the due diligence you’d expect, our Engineers rigorously test solutions in our lab prior to portfolio inclusion – to ensure our clients invest in high-quality products to meet their exact requirements.
Our ecosystem includes:
Dedicated local support & longevity
With many technology vendors based outside of UK time zones, we provide dedicated local support available 24/7/365 for assistance when you really need it. Our clients also tell us they value our technical expertise, honesty, and the continuity we bring while frequent mergers and acquisitions in the global vendor community continue to take place.
Educational technology workshops
We regularly host dedicated workshops at our clients’ sites to help them stay up to date on the latest digital and cyber security trends. These half day workshops demystify and inform on the challenges that matter most to our clients.
Common themes we cover include:
For network efficiencies –
- How to avoid the 100G – 400G incompatibility ‘gotchas’
- Monitoring high speed networks with lower speed monitoring tools
- Finding scope for energy efficiency across digital infrastructure
- How to move network traffic faster and cheaper
- Leveraging sampling, rate adaption, and metadata generation for monitoring 5G
For cyber security –
- Understanding if that device on the network is what it says it is
- How to comply with the Investigatory Powers Act
- Monitoring fibre optic networks for incursions
- Addressing cyber security and environment drift between penetration tests
- Testing new security tools with real-life context
There are many other topics we cover as well. If you’d like us to run a tech workshop for your company, please call your Red Helix Account Director, or contact us here so we can design a workshop specific to your needs.
Long term client relationships
As trusted advisors to many household names and with consistently high CSAT scores, we’re a safe pair of hands helping major infrastructure owners to continuously innovate and succeed.
But don’t take our word for it. Here’s what some of our clients say:
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