KnowBe4
Secure the Digital Workforce: Human + AI
Manage Human and AI Risk with KnowBe4 and Red Helix.
Reduce cyber security risk with KnowBe4 managed security awareness training from Red Helix. We combine the KnowBe4 Human Risk Management Platform with expert service delivery to help you test employee awareness, deliver targeted training, simulate phishing attacks and track progress over time.
What Does the KnowBe4 Platform Provide?
The KnowBe4 platform supports a broader approach to human risk management, bringing together capabilities designed to help organisations identify risky behaviour, improve security awareness and address threats across the digital workforce.
Attack Simulation & Training
Go beyond check-the-box compliance. This pillar combines simulated phishing and security awareness training, real-time coaching, and compliance training to change behaviour, build lasting security habits, and keep policy delivery and audit-readiness on track.
Email & Collaboration Security
Layered, cloud-native defences that spot and stop phishing, malware, and social engineering before they hit the inbox plus outbound controls that prevent data exfiltration and misdirected email, and automated incident response that triages and remediates threats across the entire mail environment.
Agent Security
Secure your AI agent workforce the same way you secure your people. This pillar gives you real-time visibility, automated threat detection, and active control over autonomous AI agents, eliminating blind spots as agentic AI becomes part of the workforce.
Why Choose KnowBe4 Managed Services from Red Helix?
KnowBe4 is trusted by more than 70,000 organisations worldwide and draws on over 15 years of user behaviour data and threat intelligence. Its platform combines security awareness training, phishing simulations, risk reporting and additional security capabilities to help organisations address evolving cyber threats.
Red Helix adds the expertise and ongoing support needed to put the platform to work within your organisation.
Our managed KnowBe4 service helps you:
- Identify human risk: Establish a baseline of employee susceptibility to phishing and other social engineering attacks.
- Build security awareness: Deliver relevant training to help employees recognise and respond to cyber threats.
- Maintain regular testing: Run planned phishing simulations to assess awareness and identify areas for improvement.
- Measure progress: Review training completion, phishing simulation results and trends in user behaviour.
- Support compliance requirements: Maintain training records and reporting to support internal governance and audit preparation.
Rather than simply providing access to a training platform, Red Helix helps you run an ongoing security awareness programme aligned with your business priorities and available resources.
A managed service, from initial assessment to ongoing reporting
Our four-step approach gives you a clear view of employee awareness, a structured training programme and regular insight into changes in phishing susceptibility.
Step 1: Establish Your Baseline
We begin with an initial simulated phishing assessment across an agreed selection of end users. The results establish a baseline for your organisation’s Phish-prone Percentage, showing how many participants interact with the simulated threat in a way that indicates susceptibility. This provides a starting point for targeting training and measuring subsequent changes.
Step 2: Deliver Targeted Security Awareness Training
Using the KnowBe4 training library, we help select suitable content for your workforce and arrange training campaigns based on the assessment findings and your requirements.
Topics can include phishing awareness, password security, email and messaging safety, social engineering, safe internet use and relevant compliance subjects.
Training can also be tailored to different roles and risk profiles, helping address the specific threats faced by teams such as finance, senior management, IT administrators and service desk staff.
Red Helix supports campaign administration, scheduling and follow-up, helping maintain participation and visibility of outstanding training.
Step 3: Run Ongoing Phishing Simulations
Regular simulated phishing attacks help assess whether employees can recognise suspicious messages and respond appropriately.
KnowBe4 provides a broad selection of phishing templates and testing scenarios. Red Helix uses these capabilities to support a planned programme of simulations that reflects your agreed objectives and developing threat exposure.
The results help identify users or groups that may benefit from additional guidance and further testing.
Step 4: Report Results and Track Progress
Clear reporting helps turn training and simulation activity into information that security leaders can use.
We provide reporting on training completion, phishing simulation outcomes and changes in susceptibility over time. These insights support management reviews, programme planning and relevant compliance reporting.
With an established baseline and ongoing measurements, you can assess where awareness is improving, where further attention is required and how the programme should develop.
Why Work with Red Helix?
Choosing the right technology is only part of building a sustainable security awareness programme. The programme also needs clear ownership, regular delivery and reporting that supports decisions.
Red Helix works with your organisation to understand its security objectives, workforce requirements and operational constraints. We then help shape a managed service around those needs.
With Red Helix, you gain:
- Expert service delivery: Support with planning and administering your KnowBe4 programme.
- Structured programme management: A consistent approach to baseline testing, training, simulations and reporting.
- Reduced internal administration: Less day-to-day campaign management for your IT and security teams.
- Visibility of risk: Regular reporting to help identify gaps and track changes in employee behaviour.
- A programme aligned with your needs: Training and testing shaped around your organisation, its users and its security priorities.
Our role is to help you get more value from KnowBe4 while keeping the programme manageable for your team.
Frequently Asked Questions
KnowBe4 managed security awareness training combines the KnowBe4 platform with a service that helps an organisation run its employee awareness programme. Red Helix supports programme administration, phishing simulations, training campaigns and reporting, reducing the amount of day-to-day work required from internal teams.
The service is centred on baseline phishing assessments, security awareness training, ongoing simulated phishing campaigns and reporting. The precise scope can be agreed to suit your organisation’s requirements, including the users covered, training approach, campaign schedule and reporting needs.
Phishing simulations test how employees respond to realistic but controlled scenarios. The results help identify gaps in awareness, while targeted training gives users guidance on recognising suspicious messages and avoiding unsafe actions. Repeated assessment helps track changes over time.
KnowBe4 provides measures such as training completion, phishing simulation results and risk-related reporting. Its Phish-prone Percentage can be used to establish a baseline and track the proportion of users who demonstrate susceptibility during simulated phishing tests. Other risk measures depend on the products and features in use.
KnowBe4 provides training records and reporting that can support internal governance, compliance training and audit preparation. The extent to which these meet a specific regulatory or contractual requirement depends on the applicable standard and your organisation’s wider controls.
Yes. Red Helix’s managed service is designed to support ongoing programme delivery, including the administration of training campaigns, phishing simulations and reporting, rather than ending at initial platform deployment. The agreed service scope will define the activities and support provided.
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