What’s keeping you with your current provider?
Perhaps your team spends too much time chasing updates, interpreting alerts or working out who owns the next action. Perhaps you receive regular reports but struggle to explain what has improved. Or your service works reasonably well, and you simply want to know whether another approach would suit your organisation better. The hesitation is understandable. Changing provider takes time, involves cost and introduces questions about continuity. Staying can feel like the safer decision. A useful first step is to understand your options, the work involved and whether the benefits justify a change.
Confirm scope, responsibilities, contract timing and the information needed from your team.
Typically 1-2 Weeks
Deploy, connect and check the agreed protection, with an overlap period planned around your existing arrangements.
Typically 3-4 Weeks
Cut over once agreed readiness checks are complete and ownership is clear.
Typically 2-3 Weeks
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A switch planned around continuity
You need to understand how protection will be maintained throughout the handover. We manage onboarding and coordinate a planned cutover with clear responsibilities. The transition plan establishes what needs to be deployed, connected and checked, what your team needs to provide and how the existing service will overlap with Red Helix.
Your current provider and Red Helix run in parallel during the agreed transition period. Cutover follows the agreed readiness checks, with responsibilities and escalation routes established before the existing service ends.
We discuss dependencies, timing and any additional costs upfront, so you can assess the practical implications before committing.
How Red Helix puts that into practice
Our ambition is simple: to make you harder to attack, quicker to recover and more confident to grow.
Our UK-based Security Operations Centre operates 24/7/365. Dedicated cyber security analysts use CrowdStrike Falcon, AI-powered intelligence and their investigative expertise to understand suspicious activity and respond within your agreed service scope.
See what the SOC is investigating, what action is being taken and progress against agreed security improvements. This gives your team a practical view of the service and helps you explain priorities and progress to leadership.
Our governance, risk and compliance specialists, security consultants and managed security teams connect business risk decisions with day-to-day protection. You can draw on the expertise you need as your organisation’s requirements develop.
Our ambition is simple: to make you harder to attack, quicker to recover and more confident to grow.
"Their expertise, coupled with a user-friendly approach, made implementation quick and completely hassle-free. Their technical teams provided first-class support throughout the entire activation and beyond. Red Helix really put the work in and now feel like an extension of our own team."
Head of IT
So Energy
“The team at Red Helix are a pleasure to work with. They are responsive, always willing to lend a hand, and flexible enough to adapt to our needs. The onboarding process with Red Helix was quick and easy.”
Partner
Everys Solicitors
“With spoofing protection from Red Helix, I can rest easy knowing our brand, team, customers and supply chain are shielded from domain impersonations. This invaluable defence ensures we can focus on our core business objectives without distraction, thanks to Red Helix’s continued vigilance and expertise.”
Head of IT
LDC
Your questions answered
Considering a change? Here’s what to know about timing, onboarding and keeping protection in place.
Call us directly on 01296 397 711 and speak with one of our experts. We’re happy to help.
Yes. An early conversation gives you time to compare approaches, understand transition requirements and factor notice periods into your planning. You do not need to be ready to switch.
There will be no gap in coverage. Red Helix runs in parallel with your existing provider for as long as you want, so you can make the switch when you’re ready. We agree the readiness checks, responsibilities and cutover timing with you, keeping protection in place throughout.
That depends on your environment and the scope of the move. We coordinate onboarding and identify the access, information and decisions needed from your team, so you can plan the workload.
That depends on your technology, licences and service requirements. We will explain what can be retained, what would need to change and the implications for cost and deployment.
Call us directly on 01296 397 711 and speak with one of our experts. We’re happy to help.
See how another organisation made the switch
Read the customer story